policies

Shipping & Delivery
Your order will be shipped within two days of payment via the fastest, most economical option via the United States Postal Service. In the United States, we will ship First Class Mail with a tracking number. Outside of the United States, we will ship standard mail.
Privacy & Security
heart&core respects your privacy. We will not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. The purpose of this privacy policy is state the way in which we use and protect information which you provide while using our website. heart & core may elect to change this privacy policy from time to time through updating this page. This current privacy policy is effective from January 1, 2016.
heart&core collects the following information from our customers: name, address, email address, and other information relevant to the purchase of items from this websites. We require this information in order to better understand your needs as well as to provide you with the best service possible as well as for internal record keeping, order verification, customer support purposes and promotional emails regarding special offers, new products or other information. Please note that we will not sell, lease or distribute your personal information to third parties without your permission or unless we are required by law to do so.
heart&core is committed to ensuring that the information you provide is secure. In order to prevent the unauthorized access or disclosure of information we utilize appropriate physical, managerial as well as electronic procedures for the purpose of safeguarding and securing all information collected. heart&core uses cookies to assist us in analyzing data regarding web page traffic and to ultimately improve our web site so that we may customize it to the needs of customers. We only use information from cookies for statistical purposes and any identifiable information is not saved, nor do not gain access to your computer through the use of cookies except for information that you choose to share with our company.
Returns & Replacements
heart&core stands by the quality of our products. If there is a defect in your product, please contact us and we will replace it immediately. We will accept returns and exchanges of products that are unworn, unmarked and still tagged within 10 days of delivery. Once the product is received, you will receive a refund for the cost of the product. Please contact us with any questions about our products and your needs.
Ordering
After you've placed your order, you will receive a receipt via e-mail. If you have any questions or problems after you place your order, please contact us at info@heartandcore.com.
Payment, Pricing & Promotions
Payment will be accepted using Visa or Mastercard. A single promotional code may be used per order.
Viewing Orders
You will receive an email after your account is placed. If you have any questions about your order, please send us an email at info@heartandcore.com with your name and message.
Updating Account Information
If you have problems accessing your account or updating information, you can request your information to be sent to you. If you have any other technical problems updating your account, please contact us at info@heartandcore.com.